Shipping policy

At Algae&Cal®, we are committed to delivering your order safely, quickly, and efficiently. Please review our Shipping Policy to understand our order processing times, shipping methods, and delivery expectations.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your shipment.

Shipping Times

Estimated delivery times may vary depending on your location:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–15 business days

Please note that these are estimated delivery times and may be affected by customs processing, weather conditions, holidays, or carrier delays.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. From time to time, Algae&Cal® may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear after shipment.

Delayed Deliveries

While we work with trusted shipping partners to ensure timely delivery, unexpected delays may occur due to factors beyond our control. We appreciate your patience and recommend contacting our support team if your order has not arrived within the estimated delivery timeframe.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Algae&Cal® is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and help provide a suitable resolution.

International Orders

International shipments may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges, if applicable, are the responsibility of the customer.

Contact Us

If you have any questions regarding your shipment or need assistance with your order, please contact our customer support team. We are always happy to help and ensure your shopping experience is smooth from checkout to delivery.